On this page, we'll provide links to some of our favourite articles, as well as notifications of new blog posts on our own site. All opinions expressed in these publications are those of the author/s.

Who's Serving Who?--Thoughtscape blog entry discussing the double-edged sword of using courtesy calls as an SLA monitoring/enforcement mechanism.

I Don't Understand What People Are Saying Anymore--by Dan Pelotta.  A fantastic insight into the bad habits and platitudes that are frequently offered up as replacements for good service and/or considered communication.

Ragan.com--A great free website chock full of resources for business communicators or anyone with an interest in communication, language, grammar or writing. 

The Rise of the New Groupthink--a thought-provoking op ed piece from Susan Cain, author of "Quiet: The Power of Introverts in a World That Can't Stop Talking", in which she discusses what she calls New Groupthink around the perceived virtue of constant collaboration and open plan work styles.